Refund policy

You are entitled to an exchange or refund within 14 days of receiving your package. If you are not satisfied with your purchase, simply contact us at hello@mrplum.com and we will provide a return address.

Returned items must be in the original condition they arrived in, with any boxes or labels still intact. Please contact us as soon as possible once you receive your item if you wish to return it. Goods must arrive within the 14 day refund or exchange period to be eligible for a refund or exchange.

Unfortunately, at this time we cannot provide free returns. Parcels that are returned to us remain the customer's responsibility until received at the Mr Plum showroom. The refund/exchange will not be processed until we have received the package back at our showroom. Please note Mr Plum does not accept liability for returned goods.

Please allow up to 10 working days for your money to show up in your account. We recommend that you send your returns using a recorded or signed-for-service post and that you retain proof of postage.